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Paypal and Worldpay

By: Lorna Elliott LLB (hons), Barrister - Updated: 21 Jan 2015 |
Paypal Worldpay Money Refund Chargeback

If you’ve purchased goods or services online before, the chances are you’re familiar with either PayPal or Worldpay. Both offer a secure method of sending money over the internet without having to reveal any of your financial information to them. In return, both services charge a small transaction fee to the seller for each payment made.


In the event that a dispute arises after a transaction made through PayPal, there is a specific resolution process that should be followed before the matter can be referred to the claims department. Buyers can raise a dispute over a transaction in the following way: in the Resolution Centre, click on “open a dispute”. This will display any problems that the seller has posted about issues over delivery or availability of goods or services.If this doesn’t resolve the matter, the buyer can then post a dispute which will be notified to the seller by email. This enables the seller to respond and hopefully to resolve the matter amicably. If this doesn’t work, or if the seller fails to respond, the dispute can be escalated into a claim, which will be reviewed by PayPal. It is important to note that disputes can only become claims within 20 days of the original notification of the dispute. If the buyer fails to act in that time, the dispute is automatically closed.


If you pay for an item under £100 using a credit card, you can also request a ‘Chargeback’ from your card issuer. This effectively reverses a transaction that has already cleared. PayPal and Worldpay do not have anything to do with this – it is up to the credit card company to facilitate. Chargebacks are usually used in situations in which the buyer either hasn’t received the goods that the seller sold them, or someone has used their card to make the purchase fraudulently.

Chargeback can cause problems in situations where the seller has already posted the goods to the buyer, in which case the buyer must return the goods in a saleable condition to the seller promptly. It is possible to request a chargeback up to 120 days after the transaction date. This limitation period is extended to 180 days for international transactions. Sellers can however dispute chargebacks, and both Worldpay and PayPal say that they will try to help sellers in this situation.

Issuing Refunds

Buyers using PayPal or Worldpay should note that is possible for sellers to issue a refund within 60 days of receiving the payment from the buyer. The transaction charges will also be refunded back to the buyer, which means that the seller does not lose out in issuing the refund. It is worth noting that it is not possible to issue a refund if you sent money through PayPal that was not a commercial transaction, i.e. did not involve the provision of a service or goods.

Tips For Dealing With Disputes

The vast majority of transactions that occur online every day are undertaken in good faith. Most problems arise because goods have not arrived (which is the seller’s legal responsibility unless otherwise specified in some private transactions), or because they are not fit for purpose (seller’s legal responsibility), or because they do not match the description given at the time of purchase (again, the seller’s legal responsibility.)

Help – At Last – For Victims of Fraud

If you suspect that the goods or services that you paid for have not materialized due to fraud, there is now something that you can do about it. A new national framework has been set up to track criminal activity all over the country in an effort to clamp down on bogus sellers. It is therefore now much easier for police authorities to identify and prosecute the offenders who consistently cheat consumers out of money and do not provide the goods that they have paid for.

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I want to take some of my premium bonds out. How do I do that..
Chan - 21-Jan-15 @ 11:38 AM
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