Case Studies

Mrs. Bennett decided that she wanted to build an extension onto the ground and first floors of her house to create another reception room and a...

Frank ordered a new three piece suite for his family; his wife Pat and their four teenage children. They chose a 3 seater, a two seater and an...

Many millions of people in the UK have taken out a loan, mortgage or credit card in recent years. A significant proportion have been mis-sold...

Sarah bought a designer dress in the sales for £180. It was a fitted stretch dress with sequins and intricate stitching on it. She was delighted...

If you've been sold a financial product that has underperformed, you may be entitled to make a claim for financial mis-selling if you were not aware...

Vanessa was really looking forward to her 40th birthday party. She had booked the village hall and a DJ for the disco, bought a lot of drinks from...

Jason shopped around for ages for a second-hand car, and bought a number of specialist second hand car magazines. He didn’t know much about cars,...

Tom found a beautiful Persian rug for sale on Ebay. When he was outbid at the last minute, he contacted the seller to ask him whether he had any...