Wheres My Refund: Expert Information on Claiming a Refund

Getting your money back has never been easier with our comprehensive UK refund guide that puts expert advice right at your fingertips. You'll find clear, jargon-free guidance on reclaiming everything from mis-sold financial products to service charges, plus real case studies and letter templates that actually work. Wheres My Refund is here to help.

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Getting a Refund on Items Bought Abroad

Learn why getting refunds on items bought abroad is expensive and difficult, from return shipping costs to unavoidable customs charges.

Am I Entitled to a Refund?

You're entitled to a refund if goods aren't as described or don't work properly, but only before you've officially accepted them.

All About Tax and VAT Refunds

VAT-registered businesses can claim back VAT paid on business purchases, but you'll need receipts and must owe more VAT than you've charged to get a refund.

All About Internet Service Provider Refunds

You can get a refund from your ISP if you haven't been connected yet, but a faulty router alone won't cancel your whole contract.

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Rail Refunds If Your Train is Delayed

You can claim a refund when your train is delayed, and here's what you need to know about your rights.

They Called Off Wedding: A Case Study

Martha called off her wedding two weeks before the big day and lost £17,000 with no insurance to cover it.

Premium Bonds: How to Get Your Money Back

Premium bonds won't earn interest, but you can get your money back anytime and have a small chance of winning up to £1 million.

Paypal and Worldpay

Compare PayPal and Worldpay's payment security, dispute resolution processes and how chargebacks work for online purchases.

Pensions, Mortgages and Investment Bonds

Many people bought pensions, mortgages and investment bonds they didn't understand, and some were deliberately misled by advisers chasing commissions.

Loan Protection Insurance: PPI/PLP and ASU

Millions of UK borrowers were sold loan protection insurance they didn't need or couldn't claim on, but many can still get refunds or compensation.

Costs in Civil Litigation

In civil litigation, the losing party typically pays the winner's legal costs, though judges can adjust this based on conduct and case complexity.

Criminal Court Costs

Acquitted defendants in UK criminal courts can now only recover legal costs up to legal aid rates, a significant change to previous entitlement rules.

Refunded Concert Tickets Due to Train Delay?

You can claim refunds for missed concert tickets if a train delay caused you to miss the event, but check your operator's terms first.

Faulty Goods Replaced: Do I Get a New Warranty?

When goods are replaced under warranty, you don't automatically get a new warranty, the original terms still apply to your replacement item.

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Expert Advice on Claiming Your Refund...