Getting your money back has never been easier with our comprehensive UK refund guide that puts expert advice right at your fingertips. You'll find clear, jargon-free guidance on reclaiming everything from mis-sold financial products to service charges, plus real case studies and letter templates that actually work. Wheres My Refund is here to help.
Am I Entitled to a Refund?
You're entitled to a refund if goods aren't as described or don't work properly, but only before you've officially accepted them.
All About Tax and VAT Refunds
VAT-registered businesses can claim back VAT paid on business purchases, but you'll need receipts and must owe more VAT than you've charged to get a refund.
All About Internet Service Provider Refunds
You can get a refund from your ISP if you haven't been connected yet, but a faulty router alone won't cancel your whole contract.
Rail Refunds if Your Train Is Delayed
You can claim a refund when your train is delayed, but you need to know the rules and have the right paperwork ready.
They Called Off Wedding: A Case Study
Martha called off her wedding two weeks before the ceremony, losing nearly £17,000 with no insurance to cover the costs.
Premium Bonds: How to Get Your Money Back
Premium bonds won't earn interest, but you can get your money back anytime and have a small chance of winning up to £1 million.
Paypal and Worldpay
Compare PayPal and Worldpay's payment security, dispute resolution processes and how chargebacks work for online purchases.
Pensions, Mortgages and Investment Bonds
Many people bought pensions, mortgages and investment bonds they didn't understand, and some were deliberately misled by advisers chasing commissions.
Loan Protection Insurance: PPI/PLP and ASU
Millions of UK borrowers were sold loan protection insurance they didn't need or couldn't claim on, but many can still get refunds or compensation.
Costs in Civil Litigation
In civil litigation, the losing party typically pays the winner's legal costs, though judges can adjust this based on conduct and case complexity.
Criminal Court Costs
Acquitted defendants in UK criminal courts can now only recover legal costs up to legal aid rates, a significant change to previous entitlement rules.
Refunded Concert Tickets Due to Train Delay?
You can claim refunds for missed concert tickets if a train delay caused you to miss the event, but check your operator's terms first.
Faulty Goods Replaced: Do I Get a New Warranty?
When goods are replaced under warranty, you don't automatically get a new warranty, the original terms still apply to your replacement item.