Ask Our Experts

Readers' questions about consumer rights and refunds answered by our team with practical advice. Topics include returning goods, unauthorised payments and getting money back from retailers.

Bank Account Debited Without Consent: Can I Get Refund?

Banks can help you recover money taken without permission through chargeback policies or the Consumer Credit Act, depending on your card type.

Can I Return a Jacket to Buy a Cheaper One Elsewhere?

You can't return a worn jacket just because you found it cheaper elsewhere, but here's what your rights actually are.