Refunds for Goods

Specific guidance on returning physical products and getting your money back across various retail sectors. Topics include electronics, clothing, furniture, tickets and dealing with counterfeit or faulty items.

All About Computer Refunds

When your computer breaks, you might get a refund, repair or replacement depending on when the fault appeared and what the seller decides is fair.

All About Food Refunds

Get your money back on food that's mouldy, mislabeled, or defective at supermarkets and markets.

Books, Magazines and eBook Refunds

You can get a refund on a book if it's faulty or not what was described, but shops won't refund just because you changed your mind.

Car Purchases and Refunds

Buying from a dealer gives you legal protection and better refund rights than private sales, where you have almost no recourse if something goes wrong.

Clothes, Shoes and Accessories Refunds

Know your rights when returning clothes, shoes and accessories—shops must refund faulty or misdescribed items, not just change-of-mind purchases.

Event Ticket and Getting a Refund

You generally can't get a refund just for changing your mind about event tickets, but you have rights if the tickets are wrong or don't arrive in time.

Faulty Goods Replaced: Do I Get a New Warranty?

When goods are replaced under warranty, you don't automatically get a new warranty, the original terms still apply to your replacement item.

Gas and Electrical Items

Your rights when gas and electrical items break down, including refund and repair options under consumer law.

How to Get a Refund from a Pawnbroker

You typically have six months to buy back a pawned item, but you'll need your receipt and must pay back the loan plus interest to get it.

How to Get a Refund on Furniture and Furnishings

Know your rights when returning furniture: you can get a refund if it doesn't match the description or isn't fit for purpose.

Mobile Phones and Getting a Refund

Know your rights when returning a faulty mobile phone to a shop or claiming a refund from an online purchase.

Refunds on Counterfeit Goods

You can still get a refund for counterfeit goods even though they're fake, and you have legal rights as a buyer.