Get A Refund

Understanding when you're entitled to a refund under UK consumer law and how to claim one. Articles cover credit card protection, online purchases, liquidated companies and international shopping rights.

Am I Entitled to a Refund?

You're entitled to a refund if goods aren't as described or don't work properly, but only before you've officially accepted them.

Getting a Refund Due to Unreasonable Contract Terms

You have rights as a consumer even when contract terms seem unfair, and sellers can't legally strip away your protection or refund eligibility.

Getting a Refund from a Company That's in Liquidation

If a company goes into liquidation, here's how to recover your money and what rights you actually have.

Getting a Refund on Items Bought Abroad

Learn why getting refunds on items bought abroad is expensive and difficult, from return shipping costs to unavoidable customs charges.

Refunds for Online and Catalogue Purchases

You have seven working days to cancel most online and catalogue orders, but the seller must give you proper notice of this right beforehand.

Refunds from Door to Door Sellers

You have a right to cancel purchases made at your home, even if you invited the seller, with a cooling-off period for contracts over £35.

Refunds When You Pay by Credit Card

Get your money back on credit card purchases and understand what legal protection covers you when things go wrong.